Effective Date: June 26, 2026
At Mosaic Medical, we value your privacy and strive to communicate with you in a convenient and secure manner. This SMS Messaging Policy explains how we use text messaging, what you can expect when you opt in, and how you can manage your messaging preferences.
Consent to Receive Text Messages
By providing your mobile phone number and expressly opting in, you agree to receive text messages from Mosaic Medical related to your healthcare services.
Your consent may be collected through:
- Website contact forms
- Appointment request forms
- Patient registration paperwork
- Verbal consent during a phone call or office visit
- Other written or electronic consent methods
Providing your phone number alone does not automatically enroll you in SMS communications. We only send text messages to individuals who have provided appropriate consent.
Types of Messages You May Receive
If you opt in, you may receive messages including:
- Appointment confirmations
- Appointment reminders
- Scheduling updates
- Follow-up care instructions
- Office announcements
- Billing notifications
- General customer service communications
- Limited promotional or educational information about our services (only when applicable and consented to)
Message frequency varies based on your interactions with our practice.
Message and Data Rates
Message and data rates may apply depending on your wireless carrier and mobile plan.
How to Opt Out
You may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you will receive one confirmation message indicating you have been unsubscribed. You will not receive additional text messages unless you choose to opt back in.
Need Help?
Reply:
HELP
or contact our office directly for assistance.
If you need immediate medical attention, please call 911 or visit your nearest emergency room. SMS messaging should never be used for medical emergencies.
Privacy
Your privacy is important to us.
Information obtained through our SMS program is used solely to provide the services described in this policy.
Mobile phone numbers, SMS consent, and text messaging opt-in information are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. This information is used only to deliver the messaging services you have requested, except where disclosure is required by law.
Please review our Privacy Policy for additional information regarding how we collect, use, and protect your personal information.
Supported Carriers
Message delivery depends on your wireless carrier. Mosaic Medical is not responsible for delayed or undelivered messages.
Eligibility
By opting into SMS communications, you represent that you are the subscriber or authorized user of the mobile phone number provided and are at least 18 years of age or have the permission of a parent or legal guardian.
Changes to This Policy
We may update this SMS Messaging Policy periodically to reflect changes in our services, legal requirements, or messaging practices. Updates will be posted on this page with a revised effective date.
Contact Us
Mosaic Medical
Phone: (941) 777-5665
Website: https://getmosaicmed.com
If you have questions regarding our SMS messaging practices, please contact our office during normal business hours.